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Full name *

 
Please type your site's URL (domain) *

 
How are you feeling right now? *







 
This is a: *

If you are not sure that the setup was correct, please select question instead of bug report.

 
Bug report

Please help us to write your report as clear as possible. To give you better support, we would like to help without the need to ask new questions, please give as many details as possible.
 
On which product is this bug happening? *

You can select one or many products.

 
Do you have any customizations on your products? *

Minor customizations (less than 20 hours).
Major customizations (more than 20 hours).

 
Title for this bug *

This should be short and descriptive.
 
Description for this bug: *

What is currently happening? What should be happening?
 
Instructions to reproduce bug: *

Explain exactly like 1,2,3 the steps to reproduce it. For example: address used to search, business to select, product to select. Please include any passwords if required.
 
Resources for this bug: *

Include screenshots or videos to help explain/show the bug. Please include a link video or a screenshot, it will help us understand and solve any issue faster. We recommend this software to make videos or screenshots: http://goo.gl/RgdQTX
 
Is this problem happening on our product demos? *

Please check on https://www.ordering.co/live-demos/ . We ask, because most of the times the issue is not a code issue and can be resolved with the proper configuration, please check http://help.ordering.co/ for guidance.

 
How would you classify this issue? *

After analyzing our bug reports data of 2017, we have discovered that most of the bug reports we get aren't code issues, they just happen because of configuration issues or customizations and updates conflicts.

 
Are you receiving real orders? *

Is your website live? Please be honest.

 
Question

Please don't worry, we will resolve your question and help you, this feedback helps us build better and more intuitive products.
 
For which product is this question? *

You can select one or many products.

 
What is your Question? *

This should be short and descriptive.
 
Description of the question: *

What are you trying to do? What should be happening?
 
Resources for this question:

If possible include screenshots or videos to help explain/show the question. We really appreciate if you can include a link video or a screenshot, it will help us understand. We recommend this software to make videos or screenshots: http://goo.gl/RgdQTX
 
Have you tried to find the answer on our knowledge base? *

Our Knowledge Base can be found on http://help.ordering.co/

 
Improvement

Thanks for the time that you take to write this. We are a customer focused company, that means that we evaluate our customer requests to merge them with our ideas on what to build next.
 
On which products should we add this improvement? *

You can select one or many products.

 
Title of improvement *

This should be short and descriptive.
 
Description of improvement: *

Why is this important? What value will it provide to the customer, business, driver or platform owner?
 
Instructions for this improvement idea: *

Explain exactly like 1,2,3 the steps to the idea.
 
Resources for this improvement:

If possible include screenshots or videos to help explain/show the improvement. We really appreciate if you can include a link video or a screenshot, it will help us understand. We recommend this software to make videos or screenshots: http://goo.gl/RgdQTX
 
How important is this improvement for you? *


 
New Feature

Thanks for the time that you take to write this. We are a customer focused company, that means that we evaluate our customer requests to merge them with our ideas on what to build next.
 
On which products should we add this new feature? *

You can select one or many products.

 
Title for this new feature *

This should be short and descriptive.
 
Description for this new feature: *

Why is this important? What value will it provide to the customer, business, driver or platform owner?
 
Instructions for this new feature idea: *

Explain exactly like 1,2,3 the steps to the idea.
 
Resources for this new feature idea:

If possible include screenshots or videos to help explain/show the new feature. We really appreciate if you can include a link video or a screenshot, it will help us understand. We recommend this software to make videos or screenshots: http://goo.gl/RgdQTX
 
How important is this new feature for you?


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